FAQ
Return and Exchange Policy
At Lejlas Jewelry, we strive to provide our customers with the highest quality products and exceptional service. We understand that sometimes, a product may not meet your expectations or arrive damaged. To ensure your satisfaction, we have implemented the following exchange and return policy:
Final Sale on All Products
Due to the nature of our business and the delicate craftsmanship of our accessories, all products are considered final sale. We do not accept returns or exchanges for any reason other than a damaged product.
Exchanging a Damaged Product
If you receive a damaged product, we apologize for any inconvenience caused. We are committed to resolving the issue promptly. Please follow these steps to exchange a damaged product:
- Contact our customer service team within 48 hours of receiving the damaged product. You can reach us via email at lejlasjewelry@gmail.com.
- Provide our customer service team with your order number, a description of the damage, and any supporting evidence such as photographs.
- Our customer service team will assess the situation and provide you with further instructions on how to proceed.
- If an exchange is approved, we will provide you with a return shipping label and instructions on how to send back the damaged product.
- Once we receive the damaged product, we will inspect it to ensure that the damage is consistent with your claim.
- If the damage is confirmed, we will promptly send you a replacement product of equal value.
Please note that we reserve the right to refuse an exchange if the damage is determined to be caused by mishandling or misuse of the product.
Thank you for choosing Lejlas Jewelry. We value your satisfaction and will do our best to ensure a smooth and hassle-free exchange process. If you have any further questions or concerns, please don't hesitate to contact our customer service team.
Delivery Estimates
When you place an order with us, we want to ensure that you receive your items as quickly as possible. Our delivery estimates are calculated based on the time it takes for your order to leave our warehouse and the shipping method you choose. It's important to note that our estimates do not include the processing time for orders.
Once you place your order and receive the confirmation email, our dedicated team will begin processing it. This process typically takes 1-2 business days. After the processing is complete, your order will be shipped and the estimated delivery time will depend on the shipping method you selected during checkout.
We understand that some items may be in high demand and may be available for pre-order. Please note that pre-orders may have different processing and delivery times. We recommend reviewing the product details for accurate information on pre-order items.
Customs Duties and Service Fees
For our international customers, it's important to be aware of potential customs duties and service fees that may be imposed by your country's customs office. These fees are separate from the shipping charges and are the responsibility of the recipient.
Lejla's Jewelry does not have any control over customs duties and cannot advise on the exact cost. The amount of customs duties and service fees can vary depending on the country and the value of the items being imported. To get accurate information about potential fees, we recommend contacting your local customs office.
Please note that Lejla's Jewelry is unable to reimburse customers for any duties and taxes paid upon delivery. We apologize for any inconvenience this may cause and appreciate your understanding.
Should you have any further questions or concerns regarding our delivery estimates or customs duties, please do not hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with Lejla's Jewelry is exceptional.